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| Anonymous | Login | Signup for a new account | 2010-09-09 10:17 BST |
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| ID | Category | Severity | Reproducibility | Date Submitted | Last Update | ||
| 0000146 | [OP SmartDesk] Staff Area | minor | always | 2010-04-27 08:21 | 2010-06-28 17:57 | ||
| Reporter | Crispin | View Status | public | ||||
| Assigned To | ozanpakyuz | ||||||
| Priority | normal | Resolution | fixed | ||||
| Status | resolved | Product Version | 2.0.3740 | ||||
| Summary | 0000146: Print Work Order - Description | ||||||
| Description | When printing a 'work order' for a job the description field only includes the last entered reply, not the original incident description. | ||||||
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| Tags | No tags attached. | ||||||
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Notes |
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(0000143) ozanpakyuz (administrator) 2010-05-08 11:05 |
Fixed |
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(0000190) Crispin (reporter) 2010-06-14 10:29 |
This still seems to be a problem. We're running v2.0.3796.32779 |
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(0000214) ozanpakyuz (administrator) 2010-06-28 17:57 |
Ok this has really been fixed now. Have added Issue to the work order which will display the subject of the incident, the very first message logged by the user is now displayed in the problem description box and wthe first response from the tech staff dealing with the incident is displayed in the action to be taken box. What appears in the action to be taken box is dependant on the work flow at the site as most will be different this will simply show what has been entered by the tech staff. |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2010-04-27 08:21 | Crispin | New Issue | |
| 2010-05-08 11:05 | ozanpakyuz | Note Added: 0000143 | |
| 2010-05-08 11:05 | ozanpakyuz | Assigned To | => ozanpakyuz |
| 2010-05-08 11:05 | ozanpakyuz | Status | new => resolved |
| 2010-05-08 11:05 | ozanpakyuz | Resolution | open => fixed |
| 2010-05-08 11:05 | ozanpakyuz | Projection | none => tweak |
| 2010-05-08 11:05 | ozanpakyuz | ETA | none => < 1 day |
| 2010-05-08 11:05 | ozanpakyuz | Fixed in Version | => 2.0.3780 |
| 2010-05-08 11:05 | ozanpakyuz | Target Version | => 2.0.3780 |
| 2010-06-14 10:29 | Crispin | Note Added: 0000190 | |
| 2010-06-14 10:29 | Crispin | Status | resolved => feedback |
| 2010-06-14 10:29 | Crispin | Resolution | fixed => reopened |
| 2010-06-28 17:57 | ozanpakyuz | Note Added: 0000214 | |
| 2010-06-28 17:57 | ozanpakyuz | Status | feedback => resolved |
| 2010-06-28 17:57 | ozanpakyuz | Resolution | reopened => fixed |
| 2010-06-28 17:57 | ozanpakyuz | Fixed in Version | 2.0.3780 => 2.0.3866 |
| 2010-06-28 17:57 | ozanpakyuz | Target Version | 2.0.3780 => 2.0.3866 |
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